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How We Protect Your Privacy

When you open an account with login djarum4d, we collect only what we need to verify your identity, process your DANA, OVO, GoPay and QRIS deposits, and settle…

Clear data collection rulesTransparent retention timelinesYour access and deletion rights
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login djarum4d How We Protect Your Privacy
REACH OUR TEAM

Contact Us About Your Privacy

Your privacy concerns are handled by our support team, available through multiple channels during operating hours. Whether you need to request a copy of your data, ask for a correction, or have questions about how we use your information, we respond to all inquiries within 48 hours. Contact us via live chat from your account dashboard, email our data team, or use our in-app message centre from any device.

Team online

Live Chat Support

Available in-app during lobby hours. Open your account, head to the support icon in the bottom right, and ask about your privacy rights or data requests. Response time under 15 minutes on average.

Email Data Requests

Send formal access, correction or deletion requests to our data team at [email protected]. Include your account username and the specific data you need. We reply within 48 hours with next steps.

Account Message Centre

Log into your dashboard, navigate to Settings > Privacy, and submit your request through the secure form. Replies appear in your message inbox within one business day. Works on desktop, mobile and tablet.

HOW WE PROTECT YOU

Data Security & Your Account Control

Every deposit you make via DANA, OVO, GoPay or QRIS is encrypted before it reaches our payment processor. Your login credentials are hashed and never stored in plain text.

Encryption & Secure Storage

All data transmitted between your device and our servers uses industry-standard TLS encryption. Account passwords are stored as cryptographic hashes only, never readable by our staff. Server access logs are reviewed monthly for unauthorised activity.

Payment Data Handling

DANA, OVO, GoPay and QRIS transaction details are routed through PCI-compliant payment gateways. Your bank account number is not stored on our platform; only a token for future withdrawals is kept, encrypted and isolated from other data.

Data Retention Schedule

Active account data is kept as long as you play. After account deletion, we retain records for 24 months for regulatory reporting. Temporary transaction logs are purged every 90 days once settlement is complete.

Your Right to Access

You can request a full copy of your personal data, including deposit history, withdrawal records and account activity logs. Requests are fulfilled within 10 business days in downloadable CSV or PDF format sent to your registered email.

Correction & Deletion Rights

If your phone number, address or name is incorrect, request a correction via support and we update it within 24 hours. Account deletion requires email verification; your profile closes immediately and data is erased after the 30-day retention window.

Withdrawal Verification Process

Before your first withdrawal, we confirm your identity and bank details. Subsequent withdrawals over your daily limit may require a confirmation call or SMS to the number on your account. This protects your funds from unauthorised access.

Privacy Policy – Common Questions

Players in Yogyakarta, Denpasar and across Indonesia have specific questions about how their data is used and protected on login djarum4d. Here are the answers to the privacy concerns we hear most often from account holders.

We collect your full name, date of birth, phone number, email address and residential address for identity verification. When you make your first deposit via DANA, OVO, GoPay or QRIS, we also store the account details or token associated with that payment method for withdrawal processing. This information is required by Indonesian banking regulations and our payment partners.

We do not sell or share your personal information with third parties for marketing. We share only the minimum data required with our payment processors and regulatory bodies where local law mandates it. Your gambling activity remains private within login djarum4d; we never disclose your account balance or betting history to external parties.

Once you delete your account, we erase your profile data within 30 days. However, we retain transaction records and deposit/withdrawal history for 24 months to comply with banking and tax reporting rules in Indonesia. After that retention window, all records are permanently deleted from our systems.

Yes. Log into your account dashboard, go to Settings > Privacy, and select 'Request My Data'. We compile your account activity, deposit/withdrawal history, personal information and login records into a downloadable file sent to your registered email within 10 business days, at no charge.

When you add a new DANA, OVO, GoPay or QRIS account or change your bank details, the old payment information is deleted from active storage within 24 hours. We retain encrypted tokens only for historical transaction lookup if disputes arise. You can request deletion of old payment records at any time via our support team.

Passwords are never stored as plain text; we use industry-standard hashing algorithms so even our staff cannot read them. When you log in from a new device, we send a verification code to your email or phone to confirm it is you. Two-factor authentication is optional but available for extra security on your account.

We only contact you by email, phone or SMS for account security alerts, withdrawal confirmations, and responses to your privacy requests. We never ask for your password, PIN or full payment details via email or phone. If you receive a message claiming to be from login djarum4d asking for sensitive info, report it to our support team immediately.

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