What Players Ask About Terms and Rights
We operate for Indonesia where local law permits. Your account terms are governed by the laws of the jurisdictions where we are licensed to operate. Disputes are resolved through our support process first, then independent arbitration if needed. Access and eligibility depend on local law.
Yes. You can request account closure by contacting our support team via live chat or email. We verify any pending withdrawals, resolve disputes, then delete your personal data within 30 days. You'll receive confirmation once deletion is complete.
We keep identity documents and payment records for the duration of your account and six months after closure for dispute resolution and regulatory compliance. After that period, they are securely deleted. You can request early deletion by contacting support.
Contact our support team immediately with details of the dispute. We investigate by reviewing your account history, transaction logs and game records. If we find an error, we correct it. If you remain unsatisfied, we escalate to independent arbitration.
Your deposits belong to you and are kept in segregated player accounts, separate from operational funds. Where local law requires, we maintain reserves to cover player balances. We do not use player funds for business expenses.
Only our support team and fraud-prevention staff can access your account with proper authorization. Payment data is shared only with DANA, OVO, GoPay and QRIS operators to process transactions. Third-party marketers never receive your details.
You can contact our support team to temporarily pause deposits, limit withdrawal amounts, or suspend your account. These restrictions take effect immediately. You'll need to contact support again to lift them, and we'll verify your identity first.
